Frequently Asked Questions
How accurate is the AI?
The AI provides professional-grade assistance but should always be verified with proper diagnostic testing.
Does the AI replace a technician?
No. It assists technicians by analyzing DTCs, symptoms, and repair information.
Which AI models are used?
DTCDecoder uses Anthropic's Claude models to power its AI diagnostic features. The AI capabilities available to you depend on your subscription plan.
How do I cancel?
Log into your account and select Billing, or use the customer billing portal provided by Creem. Cancellation stops future renewals.
Will I lose my reports?
Expired subscriptions may lose access to premium AI reports while retaining basic account information.
Are payments secure?
Yes. Payments are securely processed through Creem.io. We never store your full payment card details.
Do you offer refunds?
Please see our Refund Policy.
Is my vehicle data private?
Yes. We do not sell your personal data. Diagnostic information is used only to provide and improve our Services.
Can I upload scanner files?
Yes. Supported subscriptions can upload scan reports for AI-assisted analysis.
Which vehicles are supported?
Most OBD-II compliant vehicles along with many manufacturer-specific systems. Coverage continues to expand.
Can I use DTCDecoder commercially?
Yes. Professional repair shops may use DTCDecoder according to their subscription plan. Enterprise licensing is available.
How can I contact support?
Email: support@dtcdecoder.com